Dashboard - Audit logs to confirm

Error messages that can be confirmed are displayed from within the dashboard.

Possible error messages to confirm can be (but are not limited to) one of the below

• The analysis results of sample 'xyz' in analysis 'run name' are not processed by the Samples module, as it exceeds the maximum limit. If this is a control sample, verify if the nametags in your assay configuration are correct
  • Explanation: the sample module is built to capture a certain amount of repeated analyses for the same sample. In case this amount is reached, the newly authorised sample results will not be added to the sample in the sample module. Most of the time, many repeats of a particular sample are control samples. Authorised control samples are stored in the QC module for visualisation and follow-up. Reach out to the support team to include this sample as a control in your assay.
• The workflow details of sample 'xyz' in workflow 'workflow name' are not processed by the Samples module, as it exceeds the maximum limit. If this is a control sample, verify if the control positions in your workflow configuration are correct. 
  • Explanation: the sample module is built to capture a certain amount of workflow details for the same sample. In case this amount is reached, the workflow details will not be added to the sample in the sample module. Most of the time, many repeats of a particular sample are control samples. Reach out to support@ugentec.com to include this sample as a control in your workflow.
• Something when wrong while processing 'xyz'.
  • Explanation: reach out to support@ugentec.com with the file in order to perform an in-depth investigation
• Failed to upload 'xyz'. The version of the uploaded file is not supported.
  • Explanation: the uploaded file does not have the supported format. Reach out to support@ugentec.com with the specific file to help you out with the correct format.

• Failed to upload 'xyz'. Incompatible format: An unexpected error occurred while parsing the run file.

  • Explanation: the uploaded file does not have the supported format. Reach out to support@ugentec.com with the specific file to help you out with the correct format.

• Multicomponent data is missing. Analyze and Save the file again before uploading to FastFinder.

  • Explanation: Open the raw data file in the device software. Click on Analyze and Save the file again before re-uploading to FastFinder.
• Failed to upload 'xyz'. Unknown instrument.
  • Explanation: the instrument is unknown to FastFinder Workflow. Add your instrument and instrument ID via Lab configuration - Instruments.
• Failed to upload 'xyz'. Input barcodes are not available.
  • Explanation: in order for FastFinder workflow to make a connection with the previous step, the input barcodes need to match. 

• Failed to parse PCR setup file 'xyz.pcrexperiment': PCRSetup file defines replicate groups which encompass multiple sample names.

  • Explanation: the incorrect template for .pcrexperiment files is used. Contact support@ugentec.com for the correct template.

Reach out to our support team in case the error message to confirm is not in this list and requires additional explanation.

In case no audit logs are awaiting confirmation, this table will be empty.

You can use the hyperlinks to easily find all your audit logs

• 'Go to audit logs' goes to the Audit logs filtered by log type 'errors to confirm'

Relevant articles

• Audit logs
• Lab configuration - Instruments