Support

In the support section of FastFinder, accessible via the 'Support' button in the leftside column, you can find the following information:

• FastFinder platform-related information;
• User documentation;
• How to get support.

FastFinder

This section contains information about the different modules, including the version number, manufacture date and the link to the release notes. 

Get support

Knowledge base

Reading this article means you already found your way to the knowledge base.

Email support

By default, support@ugentec.com is the email address of our wonderful support team who will capture all your questions, concerns, feedback,...  Don't hesitate to reach out to them in case you cannot find the answer in our knowledge base or frequently asked questions. They are happy to help you!

This email address can be customized to show the email address of the customer's own support. If this is desired, please reach out to the Support team. 

Status page

On the status page, an overview of our services can be found and what the status is for each of them. If issues are experienced when using the FastFinder platform, this page can be consulted to check for possible downtime. Further questions may always be directed to our Support team. 

User documentation

Instructions For Use

The instructions for use include among others the Intended Purpose of Use of the different FastFinder applications, as well as an overview of the minimum system requirements, IT recommendations and a list of supported instruments.

Terms of Use (ToU) and Data Privacy Agreement (DPA)

Upon your first login, you agreed with our ToU and DPA. Via the link in this section, you can take your time to re-read the agreements.

Licenses

List of third-party components and licenses used by FastFinder.

Relevant articles

What is FastFinder Lab management?

Where can I find the FastFinder software version?