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  1. UgenTec
  2. Frequently Asked Questions

Frequently Asked Questions

FastFinder Analysis

  • How to automate your PCR set up?
  • How to assign an analysis to myself or a colleague?
  • How does the FastFinder algorithm work?

Security and Compliance

  • Do I need full internet access to use UgenTec products?
  • Is my data stored in a shared database?
  • What are the safeguards against bad actors (hackers)? Is my data safe?
  • We are dealing with healthcare data (PHI, Personal Health Information). How do you ensure the highest level of privacy and security?
  • Will we lose our data in case of a system crash or data breach?
  • How does UgenTec help me access data on a hosted service while complying with GDPR?
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Contact Info:
UgenTec NV
Support: +32 78 48 46 55 (In case of emergency) | support@ugentec.com
Kempische Steenweg 303/105 | Hasselt, 3500 | Belgium
VAT:0551.976.421