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  1. UgenTec
  2. FastFinder 3.x
  3. FAQ about FastFinder

FAQ about FastFinder

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  • FastFinder: Quick Reference Card
  • FAQ for FastFinder 3.300 Covid
  • Assay plugin status
  • What are the requirements to install FastFinder (Covid)?
  • How to send a support package to FastFinder Support
  • FastFinder known issues
  • Will we lose our data in case of a system crash or data breach?
  • We are dealing with healthcare data (PHI, Personal Health Information). How do you ensure the highest level of privacy and security?
  • What are the safeguards against bad actors (hackers)? Is my data safe?
  • Is my data stored in a shared database?
  • Do I need direct internet access to use UgenTec products?
  • What does UgenTec do for laboratory customers?
  • How to install FastFinder
  • What is the difference between Ct and Cq value?
  • Proxy settings
  • Release notes
  • FastFinder Release notes
  • How to analyse your run in 4 clicks
  • How to use two step validation
  • How to use authorisation management
  • How to add a device
  • What are the requirements to install FastFinder?
  • Do I need full internet access to use the software?
  • Is my data safe in the cloud?
  • Supported devices
  • How to reset your FastFinder account password
  • Administrator privileges
  • How to add an assay
  • Inactivate or activate assays
  • What are nametags and how to use it?
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Contact Info:
UgenTec NV
Support: +32 78 48 46 55 (In case of emerency) | support@ugentec.com
Kempische Steenweg 303/105 | Hasselt, 3500 | Belgium
VAT:0551.976.421